We have seen a huge increase in the number of students who want to upskill recently, and we take our responsibility very seriously. We are sorry to see you go and we appreciate that in the current climate things can be difficult. It will be reflected within 24 hours in your account. Your membership with Shaw Academy has now been cancelled. You receive the following response back from a person at Shaw Academy: This continues for 4 recorded speeches (#4 again and then #6), at which time you get a recorded message telling you that you can cancel if you email email You get a canned response back from Shaw Academy's ZenDesk support system assuring you that they will get back to you soon At this point you are taken to another *long* recorded speech with the same message at the end that if you STILL want to cancel you can hit the #2 button. At the end of the message, you are told to hit the #4 button if you still want to cancel. You call the cancellation phone number and get a *long* recorded speech reminding you that you signed up so you could get to your 'goals' and encouraging you not to give up. On page 7 (so you have had to click cancel on 7 pages in a row), you are provided with a phone number to call to cancel. You click the cancel link at the bottom of each page. You get taken to a series of additional pages telling you not to give up on your goals. You decide to cancel by clicking the red cancellation link. You are assured that you can cancel at any time. You get a free trial of Shaw Academy but you have to provide a payment method of either a credit card or PayPal.

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